Returns + Exchanges

At fengshuizhao.com, we strive to ensure that every customer is satisfied with their purchase. Please read our Returns and Exchanges Policy carefully before placing your order.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item must be returned within 14 days of delivery.

• The item must be unused, in its original packaging, and in resellable condition.

• Proof of purchase (order confirmation or receipt) must be provided.

Note: Digital products, consultation services, or personalized feng shui reports are non-refundable and non-returnable once delivered.

2. How to Request a Return

To initiate a return or exchange, please contact us at support@fengshuizhao.com with the following information:

• Order number

• Reason for return or exchange

• Photos of the item (if damaged or incorrect)

We will respond within 2-3 business days with return instructions.

3. Return Shipping

• Customers are responsible for the cost of return shipping unless the item was damaged or incorrect due to our error.

• We recommend using a trackable shipping method to avoid lost packages.

4. Refunds

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5-10 business days via the original payment method.

5. Exchanges

• We offer exchanges for items that arrive damaged, defective, or if you received the wrong item.

• If the requested exchange item is out of stock, a full refund will be issued instead.

6. Non-Returnable Items

The following items are not eligible for return or exchange:

• Digital downloads (eBooks, feng shui reports, etc.)

• Completed consultations or readings

• Gift cards

• Clearance or final sale items

If you have any questions about this policy, feel free to contact us at:🌐 Website: www.fengshuizhao.com