{"id":187,"date":"2024-06-10T08:15:37","date_gmt":"2024-06-10T08:15:37","guid":{"rendered":"https:\/\/raw.githubusercontent.com\/drfuri\/demo-content\/main\/ecomus\/fashion\/images\/?page_id=187"},"modified":"2025-08-06T03:34:28","modified_gmt":"2025-08-06T03:34:28","slug":"returns-exchanges","status":"publish","type":"page","link":"https:\/\/fengshuizhao.com\/ja\/returns-exchanges\/","title":{"rendered":"\u8fd4\u54c1\u3068\u4ea4\u63db"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"187\" class=\"elementor elementor-187\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aaabcab e-flex e-con-boxed ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-parent\" data-id=\"aaabcab\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3ee3b70b e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"3ee3b70b\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-19f577fa e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"19f577fa\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c13b0b3 elementor-widget elementor-widget-text-editor\" data-id=\"c13b0b3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"192\" data-end=\"372\">At <strong data-start=\"195\" data-end=\"215\">\u8c4a\u6c34\u5e84\u30c9\u30c3\u30c8\u30b3\u30e0<\/strong>, we strive to ensure that every customer is satisfied with their purchase. Please read our Returns and Exchanges Policy carefully before placing your order.<\/p><h5 data-start=\"374\" data-end=\"404\">1. Eligibility for Returns<\/h5><p data-start=\"406\" data-end=\"455\">We accept returns under the following conditions:<\/p><ul data-start=\"457\" data-end=\"677\"><li data-start=\"457\" data-end=\"516\"><p data-start=\"459\" data-end=\"516\">The item must be returned within <strong data-start=\"492\" data-end=\"503\">14 days<\/strong> of delivery.<\/p><\/li><li data-start=\"517\" data-end=\"607\"><p data-start=\"519\" data-end=\"607\">The item must be <strong data-start=\"536\" data-end=\"546\">unused<\/strong>, in its original packaging, and in <strong data-start=\"582\" data-end=\"596\">resellable<\/strong> condition.<\/p><\/li><li data-start=\"608\" data-end=\"677\"><p data-start=\"610\" data-end=\"677\">Proof of purchase (order confirmation or receipt) must be provided.<\/p><\/li><\/ul><p data-start=\"679\" data-end=\"821\"><strong data-start=\"679\" data-end=\"687\">\u6ce8<\/strong>: Digital products, consultation services, or personalized feng shui reports are <strong data-start=\"768\" data-end=\"805\">non-refundable and non-returnable<\/strong> once delivered.<\/p><h5 data-start=\"823\" data-end=\"853\">2. How to Request a Return<\/h5><p data-start=\"855\" data-end=\"970\">To initiate a return or exchange, please contact us at <strong data-start=\"910\" data-end=\"938\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"912\" data-end=\"936\">support@fengshuizhao.com<\/a><\/strong> with the following information:<\/p><ul data-start=\"972\" data-end=\"1069\"><li data-start=\"972\" data-end=\"988\"><p data-start=\"974\" data-end=\"988\">Order number<\/p><\/li><li data-start=\"989\" data-end=\"1022\"><p data-start=\"991\" data-end=\"1022\">Reason for return or exchange<\/p><\/li><li data-start=\"1023\" data-end=\"1069\"><p data-start=\"1025\" data-end=\"1069\">Photos of the item (if damaged or incorrect)<\/p><\/li><\/ul><p data-start=\"1071\" data-end=\"1137\">We will respond within 2-3 business days with return instructions.<\/p><h5 data-start=\"1139\" data-end=\"1161\">3. Return Shipping<\/h5><ul data-start=\"1163\" data-end=\"1354\"><li data-start=\"1163\" data-end=\"1281\"><p data-start=\"1165\" data-end=\"1281\">Customers are responsible for the cost of return shipping unless the item was damaged or incorrect due to our error.<\/p><\/li><li data-start=\"1282\" data-end=\"1354\"><p data-start=\"1284\" data-end=\"1354\">We recommend using a trackable shipping method to avoid lost packages.<\/p><\/li><\/ul><h5 data-start=\"1356\" data-end=\"1370\">4. Refunds<\/h5><ul data-start=\"1372\" data-end=\"1588\"><li data-start=\"1372\" data-end=\"1488\"><p data-start=\"1374\" data-end=\"1488\">Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.<\/p><\/li><li data-start=\"1489\" data-end=\"1588\"><p data-start=\"1491\" data-end=\"1588\">Approved refunds will be processed within <strong data-start=\"1533\" data-end=\"1555\">5-10 business days<\/strong> via the original payment method.<\/p><\/li><\/ul><h5 data-start=\"1590\" data-end=\"1606\">5. Exchanges<\/h5><ul data-start=\"1608\" data-end=\"1793\"><li data-start=\"1608\" data-end=\"1705\"><p data-start=\"1610\" data-end=\"1705\">We offer exchanges for items that arrive damaged, defective, or if you received the wrong item.<\/p><\/li><li data-start=\"1706\" data-end=\"1793\"><p data-start=\"1708\" data-end=\"1793\">If the requested exchange item is out of stock, a full refund will be issued instead.<\/p><\/li><\/ul><h5 data-start=\"1795\" data-end=\"1822\">6. Non-Returnable Items<\/h5><p data-start=\"1824\" data-end=\"1884\">The following items are not eligible for return or exchange:<\/p><ul data-start=\"1886\" data-end=\"2022\"><li data-start=\"1886\" data-end=\"1939\"><p data-start=\"1888\" data-end=\"1939\">Digital downloads (eBooks, feng shui reports, etc.)<\/p><\/li><li data-start=\"1940\" data-end=\"1977\"><p data-start=\"1942\" data-end=\"1977\">Completed consultations or readings<\/p><\/li><li data-start=\"1978\" data-end=\"1990\"><p data-start=\"1980\" data-end=\"1990\">Gift cards<\/p><\/li><li data-start=\"1991\" data-end=\"2022\"><p data-start=\"1993\" data-end=\"2022\">Clearance or final sale items<\/p><\/li><\/ul><hr data-start=\"2024\" data-end=\"2027\" \/><p data-start=\"2029\" data-end=\"2105\"><strong data-start=\"2029\" data-end=\"2105\">If you have any questions about this policy, feel free to contact us at:<\/strong>\ud83c\udf10 <strong data-start=\"2151\" data-end=\"2162\">\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8<\/strong>: <a class=\"\" href=\"https:\/\/fengshuizhao.com\/ja\/\" target=\"_new\" rel=\"noopener\" data-start=\"2164\" data-end=\"2216\">www.fengshuizhao.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-49542d9c e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"49542d9c\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>At fengshuizhao.com, we strive to ensure that every customer is satisfied with their purchase. Please read our Returns and Exchanges Policy carefully before placing your order. 1. Eligibility for Returns We accept returns under the following conditions: The item must be returned within 14 days of delivery. The item must be unused, in its original packaging, and in resellable condition. Proof of purchase (order confirmation or receipt) must be provided. Note: Digital products, consultation services, or personalized feng shui reports are non-refundable and non-returnable once delivered. 2. How to Request a Return To initiate a return or exchange, please contact us at support@fengshuizhao.com with the following information: Order number Reason [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-187","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fengshuizhao.com\/ja\/wp-json\/wp\/v2\/pages\/187","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fengshuizhao.com\/ja\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fengshuizhao.com\/ja\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fengshuizhao.com\/ja\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fengshuizhao.com\/ja\/wp-json\/wp\/v2\/comments?post=187"}],"version-history":[{"count":6,"href":"https:\/\/fengshuizhao.com\/ja\/wp-json\/wp\/v2\/pages\/187\/revisions"}],"predecessor-version":[{"id":6527,"href":"https:\/\/fengshuizhao.com\/ja\/wp-json\/wp\/v2\/pages\/187\/revisions\/6527"}],"wp:attachment":[{"href":"https:\/\/fengshuizhao.com\/ja\/wp-json\/wp\/v2\/media?parent=187"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}